Shipping Policy

This Shipping Policy outlines the terms and conditions of shipments made by Lumeastore.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been placed and a separate dispatch email when it ships.

Shipping Methods & Carriers

We work with trusted carriers including Royal Mail, DPD, and PostNL to ensure secure and timely delivery.

Estimated Delivery Times

UK Standard: 3-5 business days
UK Express: 1-2 business days
European Union: 5-7 business days
Worldwide: 7-14 business days

Customs & Duties

For international orders, customers are responsible for any customs duties or import taxes that may apply in their country.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of dispatch at customerservice@lumeastore.uk and we will work to resolve the issue promptly.