Through our webshop, privacy-sensitive data, or personal data, is processed. Lumeastore considers the careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.
In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- we limit our collection of personal data to only the personal data necessary for legitimate purposes;
- we first ask for your explicit consent to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access, correct, or delete your personal data upon your request.
In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.
Use of personal data
When using our webshop, we obtain certain data from you. This may include personal data. We only store and use the personal data that you provide directly, within the context of the service you request, or of which it is clear upon submission that it is provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
- Name, address, and place of residence (NAW details)
- Phone number
- Billing address
- Email address
- Payment details
- Gender
- IP address
Order processing
When you place an order with us, we use your personal data to process it. If you make a purchase with us (enter into a purchase agreement), you agree to receive an order confirmation, a shipping confirmation, and a request to write a review.
Advertising
In addition to the information on our website, we may also inform you about our new products and services:
- by email
Publication
We do not publish your customer data.
Cookies
Cookies are used on our webshop. Cookies are also placed via third parties engaged by us.
When you visit our webshop for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our webshop is considered as consent to the use of cookies.
You are free to disable cookies through your browser. Please note that our website may no longer function optimally.
Google Analytics
We use Google Analytics to track how visitors use our webshop. We have concluded a data processing agreement with Google to make arrangements about handling our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and we anonymize IP addresses.
Security
We take security measures to limit misuse of and unauthorized access to personal data.
Retention periods
The personal data described above is stored for as long as necessary to process your orders, including warranty. After that, we store data for a maximum of one year for the described statistical purposes. The data is then deleted unless there is a legal obligation requiring longer retention (such as the tax retention obligation of seven years for payment data).
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.
Access and modification of your data
For questions about our privacy policy or questions regarding access to and changes in (or deletion of) your personal data, you can contact us at any time using the details below. You can also send us a request to access, modify, or delete this data. You may also submit a request to obtain a data export for data that we use with your consent, or provide a reasoned request to restrict the processing of personal data.
To prevent misuse, we may ask you to adequately identify yourself. If it concerns access to personal data linked to a cookie, you must include a copy of the cookie in question. You can find these in your browser settings. If the data is incorrect, you can request that we modify or delete it.