These General Terms and Conditions (“Terms”) govern the use of the website www.lumeastore.uk (“Website”) by users (“you” or “your”) and define the relationship between you and:
(i) The webshop (trading under the name Lumeastore) with its registered office located at:
Jupiterweg 19-a75
8938 AD Leeuwarden
The Netherlands
(ii) If your purchase is made in pounds sterling (GBP) or euros (EUR) and payment is completed using a debit or credit card, GmbH (trading under the name Lumeastore), with its registered office located at:
Jupiterweg 19-a75
8938 AD Leeuwarden
The Netherlands
1. AGREEMENT
By using this Website, you agree to these Terms and authorize us to transmit information (including updated information) to obtain information from third parties, including but not limited to your debit card or credit card number, in order to verify your identity, validate your credit card, obtain credit card authorization, and authorize individual purchase transactions.
2. CHANGES
We reserve the right to:
- Update these Terms from time to time and notify you by means of an appropriate announcement on the Website. It is your responsibility to check for such changes. Changes will apply from the moment they are published on the Website. If you do not agree to the amended Terms, you must stop using the Website immediately. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
- Modify or withdraw, temporarily or permanently, the Website and its content without prior notice. You acknowledge that we shall not be liable for any modification or withdrawal of the Website or its content.
- Disable any identification code or password provided by us or chosen by you if we believe that you have failed to comply with these Terms.
3. REGISTRATION
By using this Website, you warrant that:
- You are legally capable of entering into binding contracts.
- You are at least 18 years old.
- The personal information you provide during registration is accurate, current, and complete in all respects.
- You are not impersonating any other person or entity.
- You will notify us immediately of any changes to your personal information by contacting our customer service department.
4. PRIVACY POLICY
We will treat all your personal information as confidential and use it only in accordance with our Privacy Policy. By using this Website, you consent to such processing and confirm that all information provided by you is accurate.
When shopping on the Website, we may ask you to input personal details necessary to identify you, including your name, email address, billing address, shipping address, credit card details, and other payment information.
5. SECURITY CHECKS
To ensure that your payment card is not being used without your consent, we may validate your name, address, and other personal information supplied during the order process against appropriate third-party databases.
We take internet fraud very seriously. Due to the increasing number of fraudulent transactions, all orders may be subject to validation checks. We may contact you to request additional security information, and we ask for your cooperation. Fraudulent transactions will be reported to the appropriate authorities.
By accepting these Terms, you consent to such checks being carried out. During these checks, personal information may be disclosed to authorized credit reference agencies solely for identity verification purposes.
All information provided by you will be handled securely and in accordance with applicable data protection laws.
6. COMPLIANCE
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and its use.
You agree not to:
- Upload or distribute viruses, trojans, worms, logic bombs, or any other material that may interfere with the normal operation of computer systems.
- Upload or distribute defamatory, offensive, or obscene material.
- Attempt unauthorized access to our Website, servers, databases, or connected systems.
- Attack the Website via denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
We shall not be liable for any damage caused by viruses, DDoS attacks, or other technologically harmful material resulting from your use of the Website.
7. INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless us, our directors, employees, agents, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising from your breach of these Terms or misuse of the Website.
8. THIRD-PARTY LINKS
For your convenience, the Website may contain links to other websites or resources outside our control. We are not responsible for the content, availability, or privacy practices of such websites and do not endorse them.
9. ORDERS
All orders are subject to acceptance and availability. If products are unavailable, you will be informed via email or other contact method provided.
Any order placed by you constitutes an offer to purchase goods or services from us. We reserve the right to refuse any order at any time.
The contract between you and us is formed only when:
- Payment has been successfully processed; and
- The products have been dispatched or services have commenced.
You assume responsibility for the products once delivered to the delivery address specified by you.
Products sold on the Website are not intended for resale or distribution. We reserve the right to cancel orders or suspend accounts if we believe products are being purchased for resale purposes.
10. RIGHT OF CANCELLATION
If you purchase goods or services as a consumer, you have the right to cancel the contract within 30 days of receiving the goods or services.
To cancel your order:
- You must notify us by contacting customer support.
- You must keep the goods in the same condition as delivered until returned.
Refunds will be processed within 30 days after receipt of returned goods.
If products are defective, we may repair, replace, or refund the item, including applicable delivery and return costs.
Your statutory consumer rights remain unaffected.
11. PRICES AND PAYMENT
All prices displayed on the Website include VAT where applicable and are correct at the time of publication. We reserve the right to change prices without prior notice.
If your delivery address is outside the United Kingdom, additional customs duties or taxes may apply and are your responsibility.
Payments may be made using major debit or credit cards, PayPal, Klarna, or other payment methods displayed at checkout.
You confirm that the payment method used belongs to you and that all payment details provided are accurate.
Discount codes are subject to their own terms and conditions and may be withdrawn or refused if misused.
Customer support email: Contact Us
12. ELIGIBILITY TO PURCHASE
To place orders on the Website, you must:
- Be at least 18 years old.
- Provide your real name, address, phone number, email address, and payment information.
- Authorize us to carry out verification checks where necessary.
13. INTELLECTUAL PROPERTY
All content on the Website, including text, graphics, logos, images, and software, is protected by copyright, trademark, and intellectual property laws.
You may view, print, or store Website content solely for personal and non-commercial use. You may not reproduce, distribute, modify, or commercially exploit any Website content without prior written permission.
14. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory obligations.
- Defective products under applicable consumer laws.
The Website is provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted access, security, or error-free operation of the Website.
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website.
15. SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain fully valid and enforceable.
16. WAIVER
Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision.
17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us regarding the use of the Website.
18. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject exclusively to the jurisdiction of the courts of England and Wales.
19. REVIEWS
By submitting a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, distribute, and display such content in any media.
You confirm that:
- You own or control all rights to the submitted content.
- The content is accurate.
- The content does not violate any law or third-party rights.
- The content is not defamatory or harmful.
You agree to indemnify us against any claims arising from content you submit.
20. FREE GIFT PROMOTIONS
Where we offer a free gift with a product purchase:
- Only one free gift will be provided per transaction.
- Gifts are subject to availability.
- We reserve the right to substitute gifts with alternatives of equal value.
Free gifts cannot be purchased separately without the qualifying product. Any attempt to do so may result in cancellation of the order.