Shipping Policy

This Shipping Policy explains how orders placed through Lumeastore.uk are processed and delivered within the United Kingdom.

ORDER PROCESSING

When will my order be processed?

Orders are normally processed within 1–2 business days, Monday to Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the following business day.

During exceptionally busy periods, promotions or public holidays, processing may take slightly longer.

When will my order be dispatched?

Once your order has been prepared and handed to the delivery carrier, you will receive a dispatch-confirmation email.

Where tracking is available, the email will include a tracking link or tracking number.

Can I change my order after placing it?

We will try to assist you, but changes cannot be guaranteed after an order has entered processing or been dispatched.

UK DELIVERY

Where do you deliver?

Lumeastore.uk delivers to addresses within the United Kingdom.

Available delivery services may depend on the delivery address, parcel size and parcel weight.

How much does standard delivery cost?

Standard UK delivery costs £7.50 for orders below the free-delivery threshold.

The final delivery charge will be displayed during checkout before you complete payment.

Do you offer free delivery?

Yes. Standard UK delivery is free for orders with a qualifying product value of £75 or more, after discounts have been applied.

If a discount reduces the order value below £75, the normal delivery charge may apply.

How long does delivery take?

UK orders normally arrive within approximately 2–4 business days after dispatch.

This delivery estimate begins when your order has been dispatched. Order-processing time is not included in the delivery estimate.

Delivery times are estimates and cannot be guaranteed.

DELIVERY DELAYS

Can delivery take longer than expected?

Delivery may take longer because of:

Weekends or public holidays
Severe weather
Carrier delays
High seasonal demand
An incomplete or incorrect address
Failed delivery attempts
Circumstances outside Lumeastore’s reasonable control

We are not responsible for delays outside our reasonable control, but we will try to assist you when a parcel is significantly delayed.

What should I do if my parcel is delayed?

Check the tracking information supplied in your dispatch email.

If the estimated delivery period has passed and there is no useful tracking update, contact customerservice@lumeastore.uk with your order number.

ORDER TRACKING

How can I track my order?

When tracking is available, you will receive a tracking link or number by email after dispatch.

Tracking information may take 24–48 hours to become active after the parcel has been handed to the carrier.

You may also be able to view your order status by signing in to your Lumeastore account.

Why is my tracking information not updating?

A carrier may not scan a parcel at every stage of its journey. Please allow up to 48 hours for the first tracking update.

DELIVERY ADDRESS

Who is responsible for entering the correct address?

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check the following carefully:

Recipient’s full name
House number
Street name
Flat or apartment number
Town or city
Postcode
Contact details

Can I change my delivery address?

Contact us immediately if you notice an error. We may be able to change the address before dispatch, but this cannot be guaranteed once processing has started.

What happens if I provide an incorrect or incomplete address?

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, it may be returned to us.

Additional delivery charges may apply if the customer asks us to send the parcel again.

Original delivery charges may not be refundable where a failed delivery was caused by incorrect or incomplete information supplied by the customer.

DELIVERY ATTEMPTS

What happens if I am not at home?

Depending on the carrier, the parcel may be:

Delivered to a neighbour
Left in an authorised safe place
Taken to a local collection point
Rescheduled for another delivery attempt
Returned to Lumeastore if it is not collected

Always check the tracking information for the carrier’s latest instructions.

What happens if I do not collect my parcel?

If a parcel is not collected within the carrier’s collection period, it may be returned to us.

Once the parcel has returned, contact us to discuss the available options. Additional delivery charges may apply if you request redelivery.

DELIVERED BUT NOT RECEIVED

What should I do if tracking says delivered but I cannot find my parcel?

Please check:

Around the delivery address
With household members
With neighbours
Any designated safe place
Any delivery photograph or message from the carrier

If you still cannot locate the parcel, contact us as quickly as possible with your order number.

We may need to open an investigation with the delivery carrier. Investigations can take several business days to complete.

DAMAGED PARCELS

What should I do if my parcel arrives damaged?

Your order number
Clear photographs of the damaged parcel
Photographs of the product
A photograph of the shipping label
A description of the damage

Keep the product and all packaging until we have reviewed your case.

MISSING OR INCORRECT PRODUCTS

What should I do if an item is missing?

Check whether your order was divided into multiple parcels.

If an item is still missing, contact us with your order number and photographs of the products, packaging and shipping label.

What should I do if I received the wrong product?

If Lumeastore sent an incorrect product, we will provide an appropriate solution and cover the reasonable return costs.

CUSTOMS AND IMPORT CHARGES

Customers have not normally been charged additional customs fees for standard UK deliveries from Lumeastore.

However, customs procedures and carrier requirements can change. If a carrier or authority unexpectedly asks you to pay an import charge, please contact customerservice@lumeastore.uk before making payment so that we can review the request.

CONTACT US

For questions about processing, delivery or tracking, contact:

Email: customerservice@lumeastore.uk

Please include your order number when contacting us about an existing order.